Jim Nugent Consulting
Pat Millar - Managing Director, Clarion Consulting
Jim worked as part of a Clarion team on a large change programme in TCD. He led the re-engineering of a large number of business process and service improvement initiatives. Jim is passionate about service and process improvement. He worked very well with a broad range of people in a challenging and complex environment. He is practical, structured, detail oriented and works very well in a team. He is a real pleasure to work with.
Danny Hughes - Head of Franchise and Wholesale Sales
Jim managed the Wholesale Customer Service & Franchise Streams as part of the Eason ERP. Key projects include the Wholesale B2B website and interfacing to Eason’s remote ordering and stock management solution for hundreds of wholesale customers. Jim configured and tested AX and worked closely with staff to streamline and document the new “to be” processes. He has a great approach and is able to explain and communicate new work practices in a user friendly way. He also understands management reports and was able to demonstrate how most of the business requirements could be met with “out of the box” reports. During his time with Eason he also rolled out numerous customer service initiatives, including intelligent call routing, telemarketing and telesales. He also worked closely with the Sales Reps. to ensure that AX supported them and helped them to win new business while at customer sites. Jim is dedicated , disciplined, thorough in his work and I a pleasure to work with.I have no hesitation in recommending him to other companies as he will be an asset to any team.
Bill Heffernan - Professional Services Director, SureSkills
Jim has worked with me since 2007. During this time I found him to be conscientious, trustworthy, disciplined and 100% committed to getting the best result for the customer. He is an extremely competent consultant and trainer and continually looking for ways to make the subject “real”. He is well liked by customers with consistently good feedback. I would have no problem recommending Jim for similar training or consulting roles.
Gerard Ryan - Head of Production IT, Leo Pharma
A number of my colleagues in the IT Department in LEO and myself recently attended an ITIL V3 Foundation course with Jim as the tutor. Jim's experience and knowledge of ITIL plus how he related it to every day tasks within IT was of a very high standard. With Jim's assistance we all passed the exam and have now started on our ITIL journey.
Paul Glennon - Product Owner at Kaspersky Lab
Jim's ability to provide practical examples helped to provide a clearer understanding of concepts and practices. His approach encouraged participation which in turn led to interesting discussions around how the ITIL framework can be used in a real-world environment.
Sinead Walsh - Project Manager
I had the opportunity to attend an ITIL V3 course run by Jim in January 2011. He made the course material easier to understand by applying his own professional experience and providing his students with real life examples, in a practical way to explain the course concepts. Jim made a very positive impact on his students while enabling them to also pass the examinations. I would recommend anyone thinking of completing this qualification to attend a course with Jim.
Also contracted for BT Training & IT Knowledge Partners
Chris Byrne - Owner Software Architects International (Cashbook)
Three words come to mind when I think about Jim. Dedicated,Detailed and Thorough.
Mike Linnane - Evolve Tecnologies
Jim helped us to grow our business and was instrumental in the functional evolution of SafeBase and RASP. He understands business challenges and is well liked by customers.
Aidan Fitzmaurice - Manager, Ernst and Young
Jim is an excellent Project Manager who really pays attention to the tasks and timelines of a project and is diligent about following up on meetings and actions.